Complaints procedure

If we have failed to provide you with a satisfactory standard of service please let us know.

(Please note that our complaints procedure is not an appeals system against properly reached investment decisions).

How your complaint will be handled

Your complaint will be handled by the appropriate Director or the Chief Executive, depending on the subject of your complaint.

The Director/Chief Executive will discuss the matter with the complainant and the person who is the subject of the complaint separately and will attempt to resolve it reasonably.

A report of the discussions will be available to both parties.

If there are grounds to review a decision, the Director/Chief Executive will ensure that this is done independently and objectively and you will be informed of the outcome.

The complaint should be made as soon as possible after the incident has occurred and should include factual information (time, place, people involved, exact nature of the complaint and any supporting evidence).

How to make your complaint

You can complain by email or by letter to the Chief Executive. (If the complaint relates to the Chief Executive it will be passed on to the Chair of Futurebuilders).

To enable us to investigate the complaint in as much depth as possible please supply us with all relevant information regarding your complaint. Please include the date, place, people involved, and the exact nature of the complaint and any supporting evidence. Please also provide us with your full postal address, including postcode, and a daytime contact telephone number.

Please send your complaint to:

The Chief Executive
Futurebuilders
5th Floor
6 St. Andrew Street
London EC4E 3AE

Or email: [email protected]