Feedback and complaints
We welcome your comments about our levels of service to you.
We are always looking to improve the services we provide. By receiving feedback and understanding your needs, we can develop further.
If you have any feedback on the service you have received please contact Jenna White, email [email protected]. Please include your name, organisation, email address and contact telephone number. These details will not be passed onto any third party and held internally within Futurebuilders England.
Complaints
If we have failed to provide you with a satisfactory standard of service please let us know.
How to make your complaint
Any complaint should be made as soon as possible after the incident has occurred.
To enable us to investigate the complaint in as much detail as possible please supply us with all relevant information regarding your complaint. Please include the date, place, people involved, and the exact nature of the complaint and any supporting evidence. Please also provide your full postal address, email address and a daytime contact telephone number.
How your complaint will be handled
A complaint will be processed by the PA to Investment Team Manager and then passed to an appropriate Manager or Director who will respond to your complaint within 10 working days. If the complaint relates to the Chief Executive it will be passed on to the Chair of Futurebuilders England.
The member of staff managing the complaint will discuss the matter separately with the complainant and the staff member(s) involved.
A report of the discussions will be available to both parties.
Please note that our complaints procedure is not an appeals system against investment decisions.
Contact details
Contact Jenna White, tel 0191 269 2850, fax 0191 269 2851 or email [email protected].
Or write to:
Jenna White
Futurebuilders England
Level 14
Cale Cross House
156 Pilgrim Street
Newcastle-upon-Tyne
NE1 6SU